Terms of Service

Service Agreement and Scope

These terms govern your use of FieldNet Onsite's internet engineering services, including connectivity audits, access point installation, network optimization, and related technical support. By booking our services, you agree to these terms and conditions.

Our services are provided for residential and small office environments. We reserve the right to decline projects that fall outside our expertise or capacity.

Booking and Scheduling

Service appointments must be booked in advance through our phone line or email. We will confirm all appointments and provide estimated arrival times. Same-day and next-day appointments are subject to availability.

You are responsible for ensuring access to the premises and providing accurate information about your property and connectivity requirements during the booking process.

Pricing and Payment Terms

Our pricing is structured in transparent tiers based on the scope and complexity of work required. All prices include labor, basic materials, and detailed reporting. Additional equipment and specialized hardware are quoted separately.

Payment is due upon completion of services unless alternative arrangements have been made in advance. We accept cash, bank transfer, and major credit cards. Late payment charges may apply to overdue accounts.

Customer Responsibilities and Preparation

You must provide safe and reasonable access to all areas where work is to be performed, including adequate lighting and power outlets. You are responsible for backing up any important data before we begin work on your network.

Please ensure that all household members or office staff are informed of the scheduled work and any temporary service interruptions that may occur during installation or optimization.

Service Standards and Quality Assurance

We commit to providing professional, high-quality internet engineering services using industry best practices and appropriate equipment. All work is performed by qualified technicians with relevant certifications and experience.

We provide detailed before and after reports documenting network performance improvements and any recommendations for future enhancements or maintenance.

Warranty and Service Guarantees

We provide a 12-month warranty on our installation work and a 30-day satisfaction guarantee on network optimization services. This warranty covers defects in workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.

Equipment warranties are provided by the manufacturer and are separate from our service warranty. We will assist with warranty claims where appropriate.

Limitation of Liability

Our liability is limited to the cost of the services provided. We are not liable for indirect, consequential, or incidental damages, including lost profits, data loss, or business interruption, except where prohibited by law.

We maintain appropriate professional indemnity and public liability insurance. Our maximum liability for any claim is limited to the total amount paid for the specific service in question.

Cancellation and Rescheduling

Appointments may be cancelled or rescheduled with at least 24 hours notice without charge. Cancellations with less than 24 hours notice may incur a cancellation fee to cover preparation costs and lost scheduling opportunities.

We reserve the right to reschedule appointments due to emergency situations, severe weather, or unforeseen circumstances, and will provide as much notice as possible.

Intellectual Property and Confidentiality

All reports, documentation, and technical recommendations provided by FieldNet Onsite remain our intellectual property. You receive a license to use this information for the operation and maintenance of your network.

We respect the confidentiality of your premises and business operations. Our technicians are bound by confidentiality agreements and will not disclose sensitive information about your property or network configuration.

Equipment and Hardware Procurement

When we supply equipment, you receive full ownership upon payment. We provide guidance on equipment selection but final purchasing decisions remain yours. We are not responsible for equipment compatibility issues if you choose to purchase hardware independently.

All supplied equipment comes with manufacturer warranties. We provide installation and basic configuration but ongoing technical support for specific devices may require separate arrangements.

Ongoing Maintenance and Care Plans

Optional care plans provide regular network health checks, priority support, and performance monitoring. Care plan terms are specified in separate agreements and may be cancelled with 30 days written notice.

Care plan services are scheduled in advance and include detailed reporting on network performance trends and recommendations for optimization or upgrades.

Force Majeure and Service Interruptions

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or infrastructure failures.

In such cases, we will make reasonable efforts to minimize disruption and reschedule services as soon as practicable.

Dispute Resolution and Governing Law

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of English courts and governed by English law.

We are committed to resolving any concerns promptly and professionally. Please contact us directly to discuss any issues before pursuing formal dispute resolution.

Changes to Terms and Service Updates

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. Updated terms will be posted on our website and take effect immediately for new bookings.

Existing service agreements will continue under the terms in effect when the service was booked, unless both parties agree to updated terms.

Contact Information and Support

For questions about these terms, service bookings, or technical support, please contact us at +1 713 201 2010 or [email protected]. Our business hours are Monday through Friday, 8:00 AM to 6:00 PM.

Emergency support for existing customers may be available outside normal business hours for critical connectivity issues affecting business operations.