Privacy Policy
Information We Collect
We collect information you provide directly to us when you request our services, contact us, or use our website. This includes your name, email address, phone number, property address, and details about your internet connectivity needs.
We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, and pages visited.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our internet engineering services, communicate with you about appointments and service updates, and send you technical reports and recommendations.
Your information helps us schedule onsite visits, prepare appropriate equipment, and deliver personalized network solutions that meet your specific connectivity requirements.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential.
We may disclose your information if required by law, to protect our rights, or to protect the safety of our customers or the public.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention and Storage
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and technical reports are typically retained for up to 7 years for warranty and support purposes.
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
Your Rights and Choices
Under UK GDPR, you have the right to access, update, or delete your personal information. You may also request that we restrict or stop processing your information, or provide you with a copy of your data in a portable format.
To exercise these rights or if you have questions about our privacy practices, please contact us using the information provided in our contact section.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser or our cookie preference center.
For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Services and Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We may use third-party services for website analytics, customer support, or payment processing, each governed by their respective privacy policies.
International Data Transfers
Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We comply with applicable data protection laws regarding international transfers and use standard contractual clauses or other approved mechanisms where required.
Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Business Transfers and Changes
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner. We will notify you of any such change in ownership or control of your information.
Any successor organization will be bound by the commitments made in this privacy policy regarding your previously collected information.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website.
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically.
Contact Information for Privacy Matters
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected] or call +1 713 201 2010.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with applicable data protection laws.